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Who Do I Talk To?

The first step to solving any problem is to determine who you should talk to. This page lists many of the common issues which may cause concern at some point during a student's undergraduate career.

For any of the following issues, contact the appropriate individual or department listed.

This page divides all issues into six major categories. Each category lists a number of related issues together with a primary point-of-contact and possibly an associated web site.

At the end of each table is a secondary point-of-contact; a person you should contact if the primary contact was not able to successfully deal with the issue in a satisfactory and timely manner. If the secondary contact has not dealt with the issue, again, in a timely manner, a tertiary contact person is listed at the bottom of this page.

If you cannot determine how to deal with your issue on this page, please contact the Undergraduate Advisor and Coordinator.

Please remember that, while we try to deal with all issues as quickly as possible, poor planning on your part does not constitute an emergency on ours. Attempts to contact people out-of-order will simply result in you being referred back to the appropriate point of contact, which can only result in a further delay in any appropriate response.

First-Year Students

Until you start your 2A Academic Term, you are considered to be a first-year student. Questions should be directed to the First-Year Engineering Office. If you are experiencing academic difficulties, you should contact Karen Dyck who will either help you or refer you to the appropriate person.

Course Issues

Primary Contact

Issue Points of Contact
Project and Examination Marking The Course Instructor, or if the Marker is known, first contact the Marker. For class-wide issues, the Class Representative should contact the Marker or Course Instructor.
Tutorials For general tutorial or T.A.-related issues, the Class Representative should contact the T.A. and then the Course Instructor, if necessary.
Laboratories For general laboratory, lab-instructor-related issues, or lab-specific-marking issues, the Class Representative should contact the Laboratory Instructor.
Personal For personal issues relating to deadlines, Mid-term Examination conflicts, etc., contact the Course Instructor.
Other Course Issues For all other course issues, including lecture problems, course materials, course textbook, projects, conflicting information from the Course Instructor and the Teaching Assistants (TAs), time-lines, deadlines, or pickups, the Class Representative should contact the Course Instructor.

Secondary Course Contact

If the Class Representative has talked to the Course Instructor and, after an appropriate amount of time, the issue has not been dealt with in a satisfactory manner, contact the Class Professor who will discuss the issue with the Course Instructor or the Lab Director.

Secondary and Tertiary Laboratory Contact

If the Class Representative has talked to the Laboratory Instructor and, after an appropriate amount of time, the issue has not been dealt with in a satisfactory manner, contact the Theme Area Laboratory Coordinator: Theme Area A contains any ECE ?6? or ECE ?8? course, Theme Area B contains any ECE ?2? or ECE ?5? course, and Theme Area C contains any ECE ?3?, ECE ?4?, or ECE ?7? course.

Only if the issue has not been resolved with the Theme Area Laboratory Coordinator should the Class Representative contact the Laboratory Director.

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Academic Issues

Primary Contact

Issue Points of Contact Web Site
Technical Presentation Milestone Contact the TPM Coordinator who will deal with issues promptly.
If you did not attend your technical presentation in 2B or failed your attempt in 2B and did not clear the milestone in 3A, contact your Academic Advisor before the end of your 3A Academic Term.
Prefix your e-mail subject with TPM.		 ~tppe000
Exchange
Program		 Contact Prof. Kazerani or Cindy Howe.
Prefix your e-mail subject with EXCHANGE.		 Engineering
Exchange
The ECE 499 Project Course Contact the ECE 499 Coordinator.
Prefix your e-mail subject with ECE 499.		 ~ece499
Work-term Reports Work-term reports may be picked up from the ECE main office. For all other issues or questions regarding work-term reports, contact contact the Work-term Report Co-ordinator.
He will either address the issue or, in the case of a dispute, put you in contact with the Marker. If the response from the Marker is unsatisfactory, contact the Co-ordinator again.
Prefix your e-mail subject with WORK-TERM REPORT.		 ~wtrc
Fourth-year
Design Projects		 Questions about the design project symposium, course website, project database, project funding, project eligibility, project ideas, and project sponsorship should be directed to the Design Project Coordinator, Dr. Bishop.

Questions about the design project course materials, deliverables, schedules, deadlines, conflict resolutions, and grading should be directed to the Course Instructor.

Questions about the design project inventory and equipment loans should be directed to the Lab Director.		 FYDP
Work-term
Issues		 For most issues regarding Co-op (except WatPD, see below), contact your Co-op Advisor at Co-operative Education. Co-operative Education
WatPD-Engineering Visit the Waterloo Professional Development for the Engineering Workplace web site for all issues related to WatPD-Eng. There they give directions on who to talk to for aspects relating to WatPD-Eng. WatPD Engineering
Help for WatPD Engineering
WHMIS WHMIS training (Workplace Hazardous Materials) is given in the first CDT slot of ECE 140 and it is required for the 2nd week of of 1A. Students who missed WHIMS training must contact the CDT Laboratory Instructor. WHMIS
Education
On-line Course
ELPE If you failed the English Language Proficiency Examination (ELPE), read the requirements in the Undergraduate Calendar visit the Writing Centre of the English Language Proficiency Program, and then, if necessary, talk to Karen Dyck in the First-Year Engineering Office. There are a number of English courses which you could take to clear this milestone. ELP Program
ELPE Milestone
Filing
Petitions		 If you are filing a Petition for Exception to Academic Regulations, read section V. Petition Procedure of Policy 70. You should make an appointment to talk to your Academic Advisor and it is likely that you should also make an appointment with Engineering Counselling. Policy 70
Forms Unless specified otherwise, all forms should be submitted to the Undergraduate Advisor/Co-ordinator who will deal with the form appropriately.

Forms

Secondary Contact

For all other academic issues, including course-selection-, policy-, guidance-, or family/emergency-related issues, talk to the Undergraduate Advisor and Coordinator.

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Infrastructure Issues

Primary Contact

Issue Points of Contact
Broken Equipment or Software For all issues regarding malfunctioning hardware, software, web hosting, servers (e.g., harshrealm), CourseBook, lab sign-up, contact the designated lab technician for the course or, if the issue is not related to a course, the Lab Director.
Disk Quota For all issues concerning disk quotas or other resource allocations, contact (in person) the computer administrator Bernie Roehl in E2 2358.

Secondary Contact

If your infrastructure issue is not dealt with in a satisfactory manner or in a reasonable amount of time, contact the Lab Director.

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All Other Class Issues

For all other class issues, the Class Representatives should contact the Class Professor who will deal with the issue or forward it to the appropriate individuals.

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Personal Issues

Primary Contact

Issue Points of Contact Web Site
Disability If you feel that you have a disability which adversely affects your academic performance, contact the Office for Persons with Disabilities (OPD). OPD
Illness If you are ill and you need to miss a Final Examination, a Mid-term Examination, or a significant number of classes, you must make an appointment with a medical doctor and you must get that doctor to sign a University of Waterloo Verification of Illness form. This form must be handed in to the Undergraduate Advisor/Co-ordinator as soon as possible. You must also contact the course instructor as soon as possible.

Attention: The walk-in clinic at the corner of Westmount and Victoria refuses to fill this form. If you visit this clinic, you must follow-up your visit with an appointment at Health Services.		 Health
Services
Poor Study Skills Download the Study-Skills Package made available through Counselling Services. Study
Skills
Transcripts Talk to the Registrar's Office or call x37438. Expect a 5-day delay. Registrar's
Office
Financial Issues Read the Awards and Financial Aid section of the University Calendar and talk to the Finance Department or the Student Awards and Financial Aid Office (SAFA). Finance
SAFA
SAFA FAQ
Other Personal Issues Arrange to have an appointment with either Kristine Meier or Neil Gibson at Engineering Counselling by visiting CPH 1320 or phoning 519-888-4761. Engineering
Counselling

For all other personal issues, please talk to either the Undergraduate Advisor/Coordinator, who will either deal with your issue or direct you to your Academic Advisor.

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Tertiary Point-of-Contact

In all cases, if you have talked to the persons listed above and have given sufficient time for an appropriate response and have not yet received a satisfactory response, you may contact the Associate Chair for Undergraduate Studies. For any class concerns, either the Class Representatives or the Class Professor should contact these individuals. If the issue is not time sensitive, the appropriate time to table these issues is during the Class Rep/Class Professor meeting.

Please note, however, that unnecessary requests made to the Associate Chair or UGSC Co-chair will result in your request being forwarded to the appropriate person. This may result in a significant delay in getting an appropriate response.